Help and User Support |
123Count Installation
- 123Count code and basic installation instructions
- Detailed installation instructions
- Step-by-step installation instructions for popular editors (MySpace, FrontPage, Xanga, etc.)
- Simplified 123Count code
- What is the difference between the full code and the simplified code ?
- Secure 123Count code for SSL pages
- XHTML-compatible 123Count code
- How can I test that the code is properly installed ?
- How can I position the counter on my web page without modifying my layout ?
- Can I install the code on all of my site's pages ?
- Can I custom-name my pages in the stats ?
- Does my site use frames ? If yes, how do I install 123Count ?
- My pages are created with PHP: how do I install the 123Count code ?
- My pages are generated server-side (ASP, CGI, etc.) : can I use 123Count ?
- Can I install 123Count on several web sites ?
- How do I make the counter invisible ?
- Can I make the counter visible on my home page and invisible on the rest of the site ?
- I am not allowed to use JavaScript on my site : what do I do ?
- Do I have to install your logo or a banner on my site ?
- I have installed the code and I get no stats/no counter
- Will 123Count work on an intranet ?
Using 123Count: How do I ?...
- How do I exclude my own visits to my site from the stats ?
- How do I exclude certain IPs from the stats ?
- How do I record my site's referrers ?
- Can you tell me who my visitors are ? Can you record their name/address/email/profile ?
- How do I download my stats to my computer ?
- How do I reset my stats ?
- Can I track the downloading of PDF/Music/Video/Image files from my site ?
- Can I find out which links people follow when they leave my site ?
- My site uses a query string to distinguish between pages. How do I track click-paths ?
- Can 123Count detect robots and spiders coming to my site ?
Problems and errors
- The geographic location (city, state) stats are a bit off
- 123Count is reporting less visitors than the stats supplied by my host
- Google Adwords (or another pay-per-click engine) is reporting more referrals than 123Count
- 123Count is reporting less visitors than my other web counter
- Referrer and keyword tracking is not working properly
- The stats are stuck and have not updated in several days
- The timestamp of my visitors is off
- The counter does not increase when I reload my web page
- The counter increase every time I reload my page. How can I have it track only unique visitors ?
- When I go to my site my visit does not appear in the stats
- I have excluded my own visit but the setting does not 'hold'
- My stats seem to be publicly available : how do I prevent that ?
- Why do you have traffic limits ? What happens if I go over ?
Administrative and Billing Issues
- I have lost my user ID and/or password
- How much does 123Count cost ? What are the differences between free trials, regular, plus or premium accounts ?
- Do you offer quantity discounts ?
- How can I update the credit card that is used to pay for my account(s) ?
- How can I cancel my account ?
- How will your charges appear on my credit card statement ?
- What payment options do I have ?
- I have several accounts : how can I list them all ?
- How can I change my password ?
- Can I change my user ID ?
- I am moving my site to a new domain : what do I need to do ?
- How can I upgrade my account ?
- How can I downgrade my account ?
Other Issues
- What is your reliability, track record ?
- Where are you located ?
- Why isn't 123Count free ?
- Do you share my email address or my stats with third parties ?
